Shipping policy
All orders are shipped from our location in Haarlem, the Netherlands. This page explains how long that takes, what it costs, and what happens if something goes wrong.
Order processing
Orders are prepared and handed to the carrier within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day. You receive a confirmation email as soon as your order is on its way.
Shipping rates and destinations
All rates below include VAT and are shown again at checkout before you pay.
| Destination | Rate | Free shipping |
|---|---|---|
| Netherlands | €5.95 | from €60 |
| Belgium | €7.95 | from €100 |
| Germany | €8.00 | — |
| France | €8.00 | — |
| Italy | €8.00 | — |
| Other EU countries | €12.95 | — |
| Outside the EU | €19.95 | — |
Other EU countries are Austria, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Outside the EU we ship to Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, the United Arab Emirates, the United Kingdom and the United States.
If your country is not listed, we cannot ship there at the moment. Email us and we will tell you whether we can arrange something.
Track and trace
Every order is shipped with track and trace through PostNL. You receive the tracking link by email as soon as the parcel is handed over, and the expected delivery date is shown there. Delivery times after dispatch are set by the carrier and are longer for destinations further away.
Customs, VAT and import duties
Within the European Union our prices include VAT and there is nothing further to pay on arrival. For orders outside the EU — including the United Kingdom, Switzerland and Norway — import duties, taxes and customs handling fees may be charged by your country. Those charges are set by your customs authority, are not included in our prices, and are payable by you. We cannot tell you the amount in advance and we cannot refund it.
Wrong address, delays and parcels that do not arrive
Please check your address before you complete your order. We ship to the address you enter, and we cannot change it once the parcel has been handed to the carrier. If a parcel comes back to us because the address was incomplete, we will contact you and ship it again after the shipping cost has been paid.
Carrier delays, weather and customs inspections are outside our control. If your tracking has not moved for several days, or your parcel is marked as delivered but you have not received it, contact us within 14 days of the shipping confirmation and we will open an investigation with PostNL.
If an item arrives damaged, email us within 48 hours of delivery with a photo of the item and the packaging, and we will arrange a replacement or a refund.
Changes, cancellations and returns
If you want to change or cancel an order, contact us as soon as possible. We can usually still help if the order has not yet been handed to the carrier.
Returns are handled under our refund policy: you have 14 days from receipt, the return shipping cost is yours, and items must be unworn, unwashed, with the labels attached and in the original packaging. Always contact customer service first through our contact page.
Contact
Forte Gymwear B.V.
Kuipersweg 2, 2031 EH Haarlem, the Netherlands
Email: info@fortegymwear.nl
Phone: 06 17063796
Chamber of Commerce 95125043 · VAT NL867011671B01